Returns Policy

Returns & Exchanges

At ELORIA, we want every customer to have a smooth and satisfying experience. We carefully inspect and package every order before dispatch.

Due to skincare hygiene and safety standards, opened or used products cannot be returned.

Return Eligibility

✓

Damaged Product

If your product arrives damaged, please contact us within 48 hours of delivery.

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Wrong Item

If you receive an incorrect product, we will assist you with replacement.

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Quality Concern

Any manufacturing issue should be reported with order details and images.

Conditions For Returns

✓ Product must be unused and unopened.

✓ Original packaging must be available.

✓ Return request must be submitted within the specified timeframe.

✓ Proof of purchase may be required.

Non-Returnable Items

For safety reasons, skincare products that have been opened, used, or tested cannot be accepted for return.

This policy helps maintain product quality and customer safety.

How To Request A Return

Step 1: Contact our customer support team with your order number.

Step 2: Share details and images of the issue.

Step 3: Our team will review your request and guide you through the next steps.

Refund & Replacement

Approved returns may qualify for replacement or refund according to the nature of the issue.

Refund processing time may vary depending on payment method and verification process.

Need Assistance?

Our customer care team is available to help with any questions regarding your ELORIA order.